Payment Options, Cancellation, Shipping Terms, & Refund Policy
PAYMENT OPTIONS
We currently accept payments through Paypal (including credit & debit), CashApp, Sezzle, and QuadPay. You don't need a Paypal account to make debit and credit card payments. On the Paypal website, scroll to the bottom and choose "Pay with debit/credit card". Your payment receipt will be emailed to the email address you entered by Paypal. With Quadpay and Sezzle you can make your payment in 4 installments.
CANCELLATIONS
**Currently, due to covid 19, returns and exchanges are not permitted until further notice. **
ONCE ORDERS ARE PLACED, THEY CANNOT BE CANCELED! After delivery, returns and exchanges can be processed.
SHIPPING
Please allow 1-7 business days for processing before all shipment. The fulfillment email is a part of the processing period; tracking information will be sent once products are en route **PLEASE BE ADVISED, WE ARE NOT RESPONSIBLE FOR SHIPPING ISSUES WITH THE COURIER; ONCE DROPPED OFF WITH COURIER, WE ATTAIN NO RESPONSIBILITIES. IT IS THE BUYER'S RESPONSIBILITY TO REACH OUT THE COURIER OR ROUTE (IF ADDED DURING CHECKOUT)**
**IF YOU NEED AN ORDER EXPEDITED, PLEASE NOTE THIS ON THE ORDER OR CONTACT US BEFORE ORDERING**
CONTINENTAL USA:
Flat Rate Shipping
(~3-10 business days)
INTERNATIONAL:
Flat Rate Shipping (~10-25 business days)
Standard Shipping (~6-10 business days)
Expedited Shipping (~3-5 business days)
Please keep in mind that changes to these shipping costs can occur depending on circumstances. Delivery times for items are different. Some might take the regular 3-10 business days, while others can take up to 20 business days depending on current stock and manufacturer's location. In addition, please allow between 1 and 7 days for processing before shipping out. If you have any other questions or concerns, please contact us Mondays-Fridays at customerservice@shopretailexpo.com or the facebook messenger chat option and we will get back to you within 24 hours. If you need something expedited, please contact us as well and we will do our best to have it expedited.
Refund Policy (INCLUDES 10% RESTOCKING FEE)
To request a refund or exchange, contact us at customerservice@shopretailexpo.com within 14 days with title message "Refund Request". If a request is made within 7 days of the item's delivery, we will refund in the form of original payment; if request is made after 7 days, store credit will be issued. You, the buyer, is responsible for return shipping cost; if items are damaged during shipping it is not at our fault. Refunds and exchanges will be issued, less shipping costs & a 10% restocking fee, once we receive the item(s) back, and only if the item(s) is/are in good condition; the returned item must be received by us within 7 days of request. Refunds will be issued within 7 business days of product receipt. Please return items to:
S&E Retail Expo
Attn:SNE
Re:Order #
PO BOX 771772, Coral Springs, FL 33077
