Payment Options, Cancellation, Shipping Terms, & Refund Policy
PAYMENT OPTIONS
We currently accept payments through Paypal (including credit & debit), CashApp, Sezzle, and QuadPay. You don't need a Paypal account to make debit and credit card payments. On the Paypal website, scroll to the bottom and choose "Pay with debit/credit card". Your payment receipt will be emailed to the email address you entered by Paypal. With Quadpay and Sezzle you can make your payment in 4 installments.
CANCELLATIONS
ONCE ORDERS ARE PLACED, THEY CANNOT BE CANCELED! After delivery, returns and exchanges can be processed.
SHIPPING
Please allow 1-7 business days for processing before all shipment. The fulfillment email is a part of the processing period; tracking information will be sent once products are en route **PLEASE BE ADVISED, WE ARE NOT RESPONSIBLE FOR SHIPPING ISSUES WITH THE COURIER; ONCE DROPPED OFF WITH COURIER, WE ATTAIN NO RESPONSIBILITIES. IT IS THE BUYER'S RESPONSIBILITY TO REACH OUT THE COURIER OR ROUTE (IF ADDED DURING CHECKOUT)**
**IF YOU NEED AN ORDER EXPEDITED, PLEASE NOTE THIS ON THE ORDER OR CONTACT US BEFORE ORDERING**
CONTINENTAL USA:
Flat Rate Shipping
(~3-10 business days)
INTERNATIONAL:
Flat Rate Shipping (~10-25 business days)
Standard Shipping (~6-10 business days)
Expedited Shipping (~3-5 business days)
Please keep in mind that changes to these shipping costs can occur depending on circumstances. Delivery times for items are different. Some might take the regular 3-10 business days, while others can take up to 20 business days depending on current stock and manufacturer's location. In addition, please allow between 1 and 7 days for processing before shipping out. If you have any other questions or concerns, please contact us Mondays-Fridays at customerservice@shopretailexpo.com or the Facebook messenger chat option and we will get back to you within 24 hours. If you need something expedited, please contact us as well and we will do our best to have it expedited.
Refund Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate (bathing suits, underwear) or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To request a refund or exchange, contact us at customerservice@shopretailexpo.com within 14 days with title message "Refund Request". The request must include the order number and reason for return. If a request is made within 7 days of the item's delivery, we will refund in the form of original payment; if request is made after 7 days, store credit will be issued. Depending on the item, a return label will be provided or the buyer will return on their own; if items are damaged during shipping it is not at our fault. Refunds and exchanges will be issued, less shipping costs (if label was provided by us), once we receive the item(s) back, and only if the item(s) is/are in good condition; the returned item must be received by us within 7 days of request. Refunds will be issued within 7 business days of product receipt.
